Social Media

Wednesday, January 22, 2014 22:55 PM

Out of Touch, Out of Time

You can make smartphones, smart cars, smart watches, smart glasses, smart appliances and smart clothing, but you're stuck with the limitations of the human mind.

Wednesday, November 27, 2013 17:00 PM

IT and an Organization's Values

IT is undeniably at the core of business, but it's vital to remember that technology is nothing more than the delivery mechanism for an organization's values.

Monday, November 25, 2013 10:00 AM

Get Friendly With Social Listening

As businesses look to redefine customer relationships—and move faster and better—it's critical to morph social media and big data in new and innovative ways.

Tuesday, October 08, 2013 10:00 AM

A Five Star Failure

Only a few sites, usually in the professional sphere, have introduced user validation and community policing to combat fraud and increase authentic reviews.

Tuesday, October 01, 2013 09:00 AM

Postcards, Messages and Memories

The immediacy of digital interactions is mind-bending, but who keeps texts and Facebook posts in perpetuity? Does anyone believe we will view them years later?

Tuesday, September 03, 2013 16:10 PM

Surveys: Too Much of a Good Thing

The idea of polling customers is a good one—and technology has made it fairly easy to glean feedback—but things are rapidly reaching the saturation point.

Monday, August 26, 2013 09:00 AM

Social Media Distortion

Viewing a steady stream of posts and photos from colleagues, buddies, frenemies and others—smiling and gallivanting about town—may lead to social media distortion.

Monday, August 12, 2013 09:00 AM

Getting Down to Social Business

Social business is a critical tool for the digital enterprise because it completely rewires the connection points for people, data, information and knowledge.

Wednesday, June 19, 2013 20:20 PM

Real Time Versus Real Life

Technology can do amazing things and can enhance our personal and professional lives in immeasurable ways—but only if we consider how we use it on a daily basis.

Monday, June 03, 2013 19:00 PM

Social Media and Bumper-Sticker Thinking

Most of us want to make the world better. But between lofty ideals and instant clicks lies the real world, which requires an effort to affect real change.

Monday, May 20, 2013 14:35 PM

Social Media Offers More Than We Care to Know

There's always been a fine line between sharing and sharing too much. Business and IT executives should think about this when designing social media systems.

Thursday, May 09, 2013 20:30 PM

Our Virtual Shadows and Digital Tattoos

A lot of people spend more time immersed in the virtual world than in the physical one. Many of them are obsessed with documenting every aspect of their life.

Monday, May 06, 2013 17:05 PM

Faking It on Social Media

The joy of tweeting to millions of customers is fading in the realization that many of them don't exist. Evidence shows that some brands use fake followers.

Wednesday, April 24, 2013 20:45 PM

Boston Tech

If the investigation following the Boston Patriot Day bombings proved one thing, it's that law enforcement officials have caught up with the future.

Friday, April 05, 2013 14:05 PM

How Far Can Crowdsourcing Go?

Today's technology makes it increasingly easy to use crowdsourcing. Now, however, some organizations are attempting to take the approach one step beyond.