Flawed Thinking
It's both shocking and ironic that in an era of unparalleled information and resources, so many businesses and IT departments can't get things right.
Enterprise Apps
Wednesday, October 16, 2013 09:30 AM
Tuesday, July 23, 2013 18:30 PM
No Way to Treat Customers
When a retailer can't post the right hours on its Website and can't reply to customer emails and respond to complaints, it's not reducing the pain: It's creating more pain
Thursday, June 06, 2013 21:20 PM
How Not to Run a Business
Whether managing IT or maximizing customer-facing technology, operating a freight train in an era of supersonic spacecraft isn't a recipe for maximum returns.
Monday, December 03, 2012 17:05 PM
Improving the Customer Experience
Merchants must design better systems and Websites. If they can't build IT systems capable of assembling the items a customer needs, the customer will go elsewhere.
Monday, August 20, 2012 14:30 PM
Customers for Life
Very few companies adopt a customer-centric approach, and even fewer actually make it work.
Monday, July 30, 2012 13:18 PM
Get Real With Customer Service
Technology is just one ingredient in the recipe for providing good customer service.
Monday, July 02, 2012 18:07 PM
Roped in by OS Limitations
By Samuel Greengard The graphical user interface is now about 50 years old, and it's starting to show its advanced age. Although Apple and Microsoft have continued to innovate on the concepts that Doug En....
Monday, May 21, 2012 17:05 PM
Email Advertising Gets an "F"
By Samuel Greengard Online marketing is all about getting the right message to the right person at the right time. Yet, despite all the blather about big data and contextual marketing, the sad reality is ....
Wednesday, May 16, 2012 23:05 PM
Enterprise IT's Seven Deadly Sins
By Samuel Greengard Here are a few of the biggest gaffes enterprises make when it comes to using information technology effectively ... and intelligently: 1. Gain drain. Some companies unleash systems th....
Monday, April 23, 2012 17:04 PM
Email Frustration
By Samuel Greengard I'm beginning to seriously question whether email is a useful way to exchange messages. Lately, about 25 percent of the emails I send out wind up in spam folders. I'm guessing that ent....
Thursday, April 19, 2012 23:04 PM
Blind to Opportunity
By Samuel Greengard Last year, Apple sold more than 40 million iPads. In fact, the total number of iOS devices in use (iPhone, IPod Touches and iPads) is now somewhere north of 156 million. At this point,....
Wednesday, March 21, 2012 17:03 PM
Business Gets Social
By Eileen Feretic It's no surprise to me--and it's probably not a surprise to you either--that the cloud has enveloped another business function: Collaboration is the latest technology to be rolled into t....
Wednesday, February 01, 2012 22:02 PM
The Cloud's Quantum Future
By Tim Moran Cloud computing is high on the list of IT issues to be dealt with in 2012--and beyond. Its impact on today's business decisions and strategies is prime fodder for articles, blogs, and resea....
Monday, January 23, 2012 18:01 PM
Why It's Not Called Web Depot
By Samuel Greengard It's not difficult to spot minor glitches and shortcomings at almost any e-commerce site. But it's shocking to visit a major retailer's site and experience functionality that works mor....
Tuesday, January 17, 2012 18:01 PM
Coding Playoffs Feature Dueling AIs
by Tim Moran Hard on the heels of college bowl season comes the International Collegiate Programming Finals, a competition that promises "All the excitement of March Madness, without the sweat!" Sponsor....