Flawed Thinking
It's both shocking and ironic that in an era of unparalleled information and resources, so many businesses and IT departments can't get things right.
It's both shocking and ironic that in an era of unparalleled information and resources, so many businesses and IT departments can't get things right.
When a retailer can't post the right hours on its Website and can't reply to customer emails and respond to complaints, it's not reducing the pain: It's creating more pain
Whether managing IT or maximizing customer-facing technology, operating a freight train in an era of supersonic spacecraft isn't a recipe for maximum returns.
Merchants must design better systems and Websites. If they can't build IT systems capable of assembling the items a customer needs, the customer will go elsewhere.
Very few companies adopt a customer-centric approach, and even fewer actually make it work.
Technology is just one ingredient in the recipe for providing good customer service.
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by Tim Moran Hard on the heels of college bowl season comes the International Collegiate Programming Finals, a competition that promises "All the excitement of March Madness, without the sweat!" Sponsor....