A Five Star Failure
Only a few sites, usually in the professional sphere, have introduced user validation and community policing to combat fraud and increase authentic reviews.
Blog Archives | Page 2
Tuesday, October 08, 2013 10:00 AM
Tuesday, October 01, 2013 09:00 AM
Postcards, Messages and Memories
The immediacy of digital interactions is mind-bending, but who keeps texts and Facebook posts in perpetuity? Does anyone believe we will view them years later?
Monday, September 30, 2013 10:00 AM
Balancing the 'Scale Paradox'
The Scale Paradox can reset competitive forces and induce a flip-flop in how large and small businesses operate—and where they may gain a competitive edge.
Monday, September 23, 2013 13:50 PM
Innovate or Die!
If a product, service or solution lags too far behind, customers will reach a tipping point and switch to something newer, better, more flexible or innovative.
Friday, September 13, 2013 14:30 PM
A Picture-Imperfect Shopping Experience
Vendors need to get their act together and make shopping easier and better. It's not about adding technology; it's about better integration of IT systems.
Wednesday, September 11, 2013 09:00 AM
Privacy Does Matter
It's time to rethink the way we handle privacy. Without changes, consumer confidence and trust in business and government will erode, and conflicts will grow.
Thursday, September 05, 2013 20:50 PM
The Importance of Being Credible
It's critical for all media outlets to be credible—to put readers first. In the long run, taking the higher road should benefit everyone involved.
Tuesday, September 03, 2013 16:10 PM
Surveys: Too Much of a Good Thing
The idea of polling customers is a good one—and technology has made it fairly easy to glean feedback—but things are rapidly reaching the saturation point.
Monday, August 26, 2013 09:00 AM
Social Media Distortion
Viewing a steady stream of posts and photos from colleagues, buddies, frenemies and others—smiling and gallivanting about town—may lead to social media distortion.
Monday, August 19, 2013 20:30 PM
Do Unlimited Vacations Make Sense?
A small but growing number of companies have dropped formal vacation policies. Instead, they have adopted an honor system for employees to manage their days off.
Monday, August 12, 2013 09:00 AM
Getting Down to Social Business
Social business is a critical tool for the digital enterprise because it completely rewires the connection points for people, data, information and knowledge.
Tuesday, August 06, 2013 09:00 AM
Fixing Mobile's Weakest Link
To use mobile tech in a pervasive way, it must improve radically. It's not just about battery life; it's also about new form factors and new ways to use mobility.
Wednesday, July 31, 2013 15:05 PM
Is There Anything That Can't Be Hacked?
Some security experts say that manufacturers too often display a lackadaisical attitude about testing software and securing vulnerabilities on their products.
Monday, July 29, 2013 10:00 AM
You Have My Word ... Trust Me
Trust is the key to living our lives productively and running our businesses and governments successfully. However, that requires open, honest interactions.
Tuesday, July 23, 2013 18:30 PM
No Way to Treat Customers
When a retailer can't post the right hours on its Website and can't reply to customer emails and respond to complaints, it's not reducing the pain: It's creating more pain