A Five Star Failure
Only a few sites, usually in the professional sphere, have introduced user validation and community policing to combat fraud and increase authentic reviews.
Only a few sites, usually in the professional sphere, have introduced user validation and community policing to combat fraud and increase authentic reviews.
The immediacy of digital interactions is mind-bending, but who keeps texts and Facebook posts in perpetuity? Does anyone believe we will view them years later?
The Scale Paradox can reset competitive forces and induce a flip-flop in how large and small businesses operate—and where they may gain a competitive edge.
If a product, service or solution lags too far behind, customers will reach a tipping point and switch to something newer, better, more flexible or innovative.
Vendors need to get their act together and make shopping easier and better. It's not about adding technology; it's about better integration of IT systems.
It's time to rethink the way we handle privacy. Without changes, consumer confidence and trust in business and government will erode, and conflicts will grow.
It's critical for all media outlets to be credible—to put readers first. In the long run, taking the higher road should benefit everyone involved.
The idea of polling customers is a good one—and technology has made it fairly easy to glean feedback—but things are rapidly reaching the saturation point.
Viewing a steady stream of posts and photos from colleagues, buddies, frenemies and others—smiling and gallivanting about town—may lead to social media distortion.
A small but growing number of companies have dropped formal vacation policies. Instead, they have adopted an honor system for employees to manage their days off.
Social business is a critical tool for the digital enterprise because it completely rewires the connection points for people, data, information and knowledge.
To use mobile tech in a pervasive way, it must improve radically. It's not just about battery life; it's also about new form factors and new ways to use mobility.
Some security experts say that manufacturers too often display a lackadaisical attitude about testing software and securing vulnerabilities on their products.
Trust is the key to living our lives productively and running our businesses and governments successfully. However, that requires open, honest interactions.
When a retailer can't post the right hours on its Website and can't reply to customer emails and respond to complaints, it's not reducing the pain: It's creating more pain