IT is undeniably at the core of business, but it's vital to remember that technology is nothing more than the delivery mechanism for an organization's values.
As businesses look to redefine customer relationships—and move faster and better—it's critical to morph social media and big data in new and innovative ways.
Only a few sites, usually in the professional sphere, have introduced user validation and community policing to combat fraud and increase authentic reviews.
The immediacy of digital interactions is mind-bending, but who keeps texts and Facebook posts in perpetuity? Does anyone believe we will view them years later?
The idea of polling customers is a good one—and technology has made it fairly easy to glean feedback—but things are rapidly reaching the saturation point.
Viewing a steady stream of posts and photos from colleagues, buddies, frenemies and others—smiling and gallivanting about town—may lead to social media distortion.
Social business is a critical tool for the digital enterprise because it completely rewires the connection points for people, data, information and knowledge.
Technology can do amazing things and can enhance our personal and professional lives in immeasurable ways—but only if we consider how we use it on a daily basis.
Most of us want to make the world better. But between lofty ideals and instant clicks lies the real world, which requires an effort to affect real change.
There's always been a fine line between sharing and sharing too much. Business and IT executives should think about this when designing social media systems.
A lot of people spend more time immersed in the virtual world than in the physical one. Many of them are obsessed with documenting every aspect of their life.
The joy of tweeting to millions of customers is fading in the realization that many of them don't exist. Evidence shows that some brands use fake followers.
If the investigation following the Boston Patriot Day bombings proved one thing, it's that law enforcement officials have caught up with the future.
Today's technology makes it increasingly easy to use crowdsourcing. Now, however, some organizations are attempting to take the approach one step beyond.