Mark Pleasance May 17, 2011 1:03 pm

I once received a call from a woman stating that her PC wasn’t working and wouldn’t turn on. After some time and the standard “press the power button” on the PC (and the monitor) questions I managed to determine that there was no electrical power to the PC . . . So I asked to find and follow the power cord to the wall socket and ensure that the PC was indeed plugged in. She said she couldn’t find the power cord because it was too dark in her office to see under the desk. I then asked to if she knew where to find the light switch and turn on the office lights. She said no . . . The lights are not working because the power was off in the building! At which point I directed her to leave the building . . . (Quoting fire safety regulations.) I entered the problem resolution as PEBCAK.