Improving the Customer Experience
Merchants must design better systems and Websites. If they can't build IT systems capable of assembling the items a customer needs, the customer will go elsewhere.
Enterprise Apps
Monday, December 03, 2012 09:05 AM
Monday, August 20, 2012 07:30 AM
Customers for Life
Very few companies adopt a customer-centric approach, and even fewer actually make it work.
Monday, July 30, 2012 06:18 AM
Get Real With Customer Service
Technology is just one ingredient in the recipe for providing good customer service.
Monday, July 02, 2012 11:07 AM
Roped in by OS Limitations
By Samuel Greengard The graphical user interface is now about 50 years old, and it's starting to show its advanced age. Although Apple and Microsoft have continued to innovate on the concepts that Doug En....
Monday, May 21, 2012 10:05 AM
Email Advertising Gets an "F"
By Samuel Greengard Online marketing is all about getting the right message to the right person at the right time. Yet, despite all the blather about big data and contextual marketing, the sad reality is ....
Wednesday, May 16, 2012 16:05 PM
Enterprise IT's Seven Deadly Sins
By Samuel Greengard Here are a few of the biggest gaffes enterprises make when it comes to using information technology effectively ... and intelligently: 1. Gain drain. Some companies unleash systems th....
Monday, April 23, 2012 10:04 AM
Email Frustration
By Samuel Greengard I'm beginning to seriously question whether email is a useful way to exchange messages. Lately, about 25 percent of the emails I send out wind up in spam folders. I'm guessing that ent....
Thursday, April 19, 2012 16:04 PM
Blind to Opportunity
By Samuel Greengard Last year, Apple sold more than 40 million iPads. In fact, the total number of iOS devices in use (iPhone, IPod Touches and iPads) is now somewhere north of 156 million. At this point,....
Wednesday, March 21, 2012 10:03 AM
Business Gets Social
By Eileen Feretic It's no surprise to me--and it's probably not a surprise to you either--that the cloud has enveloped another business function: Collaboration is the latest technology to be rolled into t....
Wednesday, February 01, 2012 14:02 PM
The Cloud's Quantum Future
By Tim Moran Cloud computing is high on the list of IT issues to be dealt with in 2012--and beyond. Its impact on today's business decisions and strategies is prime fodder for articles, blogs, and resea....
Monday, January 23, 2012 10:01 AM
Why It's Not Called Web Depot
By Samuel Greengard It's not difficult to spot minor glitches and shortcomings at almost any e-commerce site. But it's shocking to visit a major retailer's site and experience functionality that works mor....
Tuesday, January 17, 2012 10:01 AM
Coding Playoffs Feature Dueling AIs
by Tim Moran Hard on the heels of college bowl season comes the International Collegiate Programming Finals, a competition that promises "All the excitement of March Madness, without the sweat!" Sponsor....
Wednesday, January 04, 2012 10:01 AM
Making Big Data Knowable
How will we ever make sense of scientific topics that are too big to know? The short answer: by transforming what it means to know something scientifically. An excerpt from David Weinberger's new book, Too....
Thursday, December 29, 2011 15:12 PM
12 Technology Predictions for 2012
By Samuel Greengard My Intel-powered crystal ball is displaying the following 12 information technology trends for 2012: 1. The cloud lifts. Vendor hype notwithstanding, cloud computing is here to stay. ....
Wednesday, December 21, 2011 11:12 AM
The Uber Tech Brings You Search Bliss
by Tim Moran Whatever your opinion of Google, you have to admit they have the title thing down. Case in point: Daniel Russell, Uber Tech Lead of Search Quality and User Happiness. When I fire up Chrome ....
